New Business Models … Innovation Masterclass

September 11, 2019 at IE Business School, Global Advanced Management Program

New business models are the most effective way to transform organisations, to innovate the whole way in which the business works. Inspired by a new generation of businesses – Airbnb to Uber, Dollar Shave Club to Netflix – we see dramatically new business models in every market, through collaborative platforms, data analytics and personal recommendations, or subscription-based payments.

Airbnb makes money by helping you to make money out of your spare room, connecting host and guest, then taking a small fee from each. Nespresso makes great coffee, selling discounted machines, and then getting you to sign up to an everlasting and incredibly profitable direct revenue steam of coffee pods.

What if your business started leasing rather than selling, became part of the sharing economy? What if you simply facilitated an exchange between buyers and sellers and took a cut? How about moving to a subscription model, or a freemium model, or a referral model, or an advertising model?

We used to just think a business simply made things, and sold them. Now its much more complicated. Or rather, there are many more innovative ways to achieve success …

The term “Business Model” is over used and under defined. Business models explain how organisations work – how do they create value for customers, and in doing so how they create value for all other stakeholders. They can map the current business, or explore options for the future.

The approach originates from mapping “value networks” in the 1990s, understanding the systems across business and its partners through which value (both financial and non-financial) is created and exchanged – by who, how and for whom. I remember working with Pugh Roberts to create a multi-million dollar dynamic model for Mastercard which showed varying any one driver – such as interest rates, or branding – affected everything else. And thereby being able to test new ideas and optimise the model.

Business models represent the dynamic system through which a business creates and captures value, and how this can changed or optimised. They are a configuration of the building blocks of business, and their creative reconfiguration can be a significant innovation.

Business models became fundamental to business strategy, driven by them but often driving them. Hambrick and Fredrickson’s Strategy Diamond is all about aligning the organisation, achieving an economic logic between strategic choices. They help to align the business, matching the right strategies for outside and inside, using the proposition as the fulcrum, and profitability as the measure of success.

Business models can often appear very mechanical, lacking emotion and easy to imitate. In 2001 Patrick Staehler, in particular seeking to explain the new breed of digital businesses, created a business model “map” driven by the value proposition, enabled by the value architecture, creating economic value and sustained by cultural values. The last point here is most interesting, in that it captured the distinctive personality of a business, its leadership styles and ways of doing business. This is much harder to copy, and also sustains the other aspects.

Alex Osterwalder’s subsequent Business Model Canvas emerged as the most common template on which to map a business model. He popularised the approach so much so that his supersized canvas now features in workshops throughout the world, always with an array of multi coloured sticky notes as teams debate the best combination of solutions for each box. Whilst the canvas lacks the sophistication of value driver analysis and dynamic modelling, it is about testing hypothesise in each aspect, and how they could work together, and that respect works as a thinking model.

Business models have become a practical tool for rethinking the whole business, seeing the connections and then innovating the business. In fact they offer a great platform to facilitate new strategy and innovation thinking. That’s why we’ve created the Business Innovation Program, which combines design thinking, new business models and strategic implementation – a great way to engage your team, to think about new ways to grow, and to create the future, practically.

We explore at least 50 different business model templates which could transform your business. We start with the customer, to explore emergent needs and behaviours, shaping better propositions and solutions, then exploring how to deliver them commercially, and as engaging customer experiences.

Session 1: BUSINESS MODEL INNOVATION

  • Business models – emergence of business models, 50 models to adapt and apply
  • Rethinking your business model – what is it, and not – and different ways to define it
  • Mapping existing business model – simplifying how your business actually works
  • Innovating new business models – rethinking how your business could work better
  • Developing a business model portfolio – creating the invincible business

Session 2: NEW BUSINESS MODELS

  • Rethinking products and services – what would deliver the proposition better?
  • Rethinking channels and brands – how to build more inspiring connections?
  • Rethinking revenues and pricing – exploring alternative ways to make money?
  • Rethinking assets and resources – how to use what you have better?
  • Rethinking activities and partners – what do to do yourself, and by others?

Session 3: BUSINESS MODELLING

  • Your products and services – what would deliver your proposition better?
  • Your channels and brands – how to build more inspiring connections?
  • Your evenues and pricing – exploring alternative ways to make money?
  • Your assets and resources – how could you use what you have better?
  • Your activities and partners – what do you need to do yourself?

Previous sessions included

STRATEGIC INNOVATION by Peter Fisk

Download a summary of masterclass: Strategic Innovation

  • Innovation by Leonardo da Vinci … anatomist, sculptor, artist, inventor, architect
  • Growth strategies – innovation beyond products, technology, and creativity
  • Starting from the future back – create the future you want, then work backwards
  • Working from the outside in – rethinking solutions through customer eyes
  • 10 types of innovation – products and services to business models and experiences
  • Blue oceans, design thinking, open and agile, lean and frugal, sprints and hacks
  • Innovating how we innovate – profiling your innovation DNA

DISRUPT OR BE DISRUPTED by Peter Fisk 

Download a summary of masterclass: Disrupt of be Disrupted

  • Disrupt or be disrupted – challenging the status quo, from tech to market disruption
  • Start with the right question – what is the problem you are trying to solve
  • What would x do – seeing the problem from different perspectives and cultures
  • Making unusual connections – seeing things differently, parallels and idea fusions
  • Ecosystems, from make or buy, to partner and connect, platforms and communities
  • Innovation multipliers – accelerate ideas further and faster to accelerate growth
  • Creating a growth factory – portfolios, self-tuning and the invincible company

GAMECHANGING STRATEGIES by Peter Fisk

Download a summary of masterclass: Gamechanging Strategies

  • Gamechanging – what do we mean by “the game” and how to “change” it?
  • Reframing – change the why – rethinking the context, purpose, applications
  • Refocusing – change the who – rethinking the markets, audiences, occasions
  • Reinventing – change the what – rethinking the product, service, experience
  • Reconfiguring – change the how – rethinking the process, channel, payment
  • Innovation to impact – creating a “gamechanging” business strategy
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